Ranging from providing hardware recommendations to packaging and deploying software company wide, the role is multifaceted and ever-evolving. As the company brings new technologies online, the Desktop Engineer will be responsible for enabling Client Services to support users as they adopt new applications and processes. In this role, the employee will be surrounded with exceptional peers and will be exposed to many challenging tasks with opportunities to learn and grow.

Key Responsibilities

• Perform Windows installation, configurations, upgrades and ongoing maintenance activities on desktop, laptop and virtual machines, installation of software releases patches of the operating system and utilities and third-party products
• Manage Microsoft Endpoint Manager/Intune, distributing and enforcing standard policy, configurations and applications
• Perform desktop administration tasks across thousands of Windows machines
• Contributor to Incident and Problem Management processes
• Understand and anticipate business needs and address issues reported by customers
• User support / Problem resolution
• Be accountable for your work

Required Skills

• Strong hands on experience in Windows (10/11) administration
• 5+ years experience in managing large scale Windows Desktop deployments in production environments
• Demonstrated experience in handling day-to-day Windows OS installation, migration, and break-fix support
• Advanced knowledge of and experience distributing standard configurations using tools such as Intune, GPO or VMware DEM
• Hands on experience in building PowerShell scripts for automation and endpoint monitoring
• Experience using Change/Incident Management tools such as Jira
• Ability to work effectively in a team environment with excellent organizational and communication skills
• Ability and willingness to learn and promote best practices
• Must be residing locally and work onsite minimum 3 days a week

Preferred Skills

• Experience with VMware Horizon and DEM
• Experience with macOS and/or Linux desktop management