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Senior Customer Quality Engineer

San Jose, CA

Posted: 12/16/2022 Employment Type: Direct Hire Industry: Mechanical & Manufacturing Job Number: LW1696712113

Job Description

Major Responsibilities

  • Manage customer quality requirements, inquires/questions or issues, as the front-line interface.
  • Manage Quality issue diagnoses, root-cause analysis with FA and other groups as hand-on contributor for the assigned customer accounts. 
  • Project-manage Automotive customer-audits in both HQ and our location in Chengdu as the customer-facing contact for MPS and our sub-cons.
  • Support ISO17025 Accreditation for local MPS EMC lab
  • Write FA and co-develop 8D reports as well as manage customer-facing communications.

 Basic Qualifications

  • 10-15 years experiences in Semiconductor IC Engineering and Quality functions, with customer-facing skills and experiences.  
  • Experience in at least two of the following areas: Customer Quality Engineering, Quality Management Systems, PCN Administration, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control in the Semiconductor IC industry.
  • Good understanding of Semiconductor manufacturing process, key aspects of IC tests, and how ATE test correlates with device behavior and quality
  • Good knowledge of IC silicon/package fail mechanisms/symptoms, Reliability and FA process and testing tools and reporting.
  • Hands on skills in Quality tools and methodologies, statistics and structured problem solving techniques.
  • Proactively drive issue resolution as a seasoned team player with excellent communication skills, can effectively handle sensitive and proprietary information well.
  • Good influence and negotiation skills to respond to difficult news and situations.

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