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Project Manager

Stanford, CA

Posted: 02/08/2023 Employment Type: Contract Industry: Healthcare Job Number: AD18700527

Job Description

Job Summary

The Patient Experience Program Manager supports the strategic identification and development of key digital and non-digital experience initiatives. The Patient Experience Program Managers works with a cross-functional team in developing strategies and business cases, structuring partnerships, and driving strategic initiatives to drive exceptional patient, physician, and staff experiences at Stanford Health Care.

Essential Functions
•    Drive management and execution of programs with a focus on achieving goals related to patient, family and member experience.
•    Manage various types of online projects associated with evolving patient and family experiences such as modeling personas, design, content, analysis, testing, and voice of the customer.
•    Work with key operational and technical stakeholders to define requirements, develop and maintain efficient processes, educate colleagues on the feasibility of projects, and work with functional leads to implement process change when needed.
•    Collaborate with the technology organization to deliver projects leveraging design thinking methodology.
•    Work with Marketing to integrate the brand strategy into a dynamic, personalized experience.
•    Design and prepare presentation reports that provide senior management, physician constituencies and other hospital executives with summarized data trends and progress toward achieving program goals.
•    Identify opportunities for process improvement and recognize and use synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects.
•    Participates in Department activities including enhanced content development for department tools and methodologies, and synthesize new content gathered from external resources and conferences.
•    Provide program leadership for large strategic and cross-functional improvement programs for executive stakeholders, departments, and project team members by defining strategic intent of programs and overseeing deliverable development to ensure project goals are met.

Minimum Qualifications

Education Qualifications
•    Bachelor’s degree in a work-related discipline/field from an accredited college or university
•    Master’s degree in health care administration or related field preferred

Experience Qualifications
•    Three (3) years of progressively responsible and directly related work experience

•    None

Knowledge, Skills and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Required Knowledge, Skills and Abilities
•    Knowledge of industry trends related to the patient experience
•    Knowledge of the patient, family and caregiver path through the health system and how to identify key pain points
•    Knowledge and experience in facilitating multi-disciplinary teams to determine solutions to recurring challenges
•    Ability to maintain confidentiality of sensitive verbal and written information
•    Ability to analyze operational and procedural problems and develop, recommend and evaluate proposed solutions
•    Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising as well as prepare clear, comprehensive written and oral reports and materials
•    Able to prioritize and drive to results with a high emphasis on quality
•    Ability to work as part of a team

Physical Requirements/Working Conditions

•    No special physical demands are required to perform the work.
•    The working conditions outlines the environment in which the employee will typically work.
•    Work is performed in a typical office environment with standard equipment and tasks.

•    Category/Description:  Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

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