Patient Services Representative - Clerk V
Job Summary: Under the general supervision of the Manager of Patient Welcome and Registration, the Patient Services Representative - Clerk V, serves as the first point of contact for patients entering the medical facility. The Patient Services Representative will greet, check-in patients, answer incoming calls, verify information and schedule appointments. They will provide information and update the Electronic Health Records (EHR), facilitate intake procedures such as completion of healthcare and insurance forms, and collect payments for services. The Patient Service Representative is to project the professional organization image through public perception and telephone interaction.
Duties / Responsibilities: Greets patients in a courteous and professional manner. Answer phone calls, register new patients, confirm and update demographics, scrub schedule, and check insurance eligibility. Register new patients and assess their eligibility for a variety of third-party payor programs, in accordance with written procedures, completes all necessary paperwork; assigns appropriate payor codes; enters information into the computer system and route encounter forms appropriately. Clearly communicates and provides information to patients regarding appointments, eligibility guidelines and services covered by various county, state, and federally funded programs, clinic programs, and service information in person and physically. Also uses the computer terminal to update patient demographic, insurance, and other information as needed at the time of each visit or telephone call. In a courteous and professional manner, may assist patients and families with personal and environmental difficulties that predispose to illness or interfere with obtaining maximum benefits through referrals to other agencies and institutions, or to one of the Council's Patient Care Coordinators; documents all referrals and follow-ups in patient chart as appropriate. Enroll patients in Medi-Cal, Covered California, Health Pac, CalFresh, Fam Pact, Sliding Fee Program, CHDP Program, Every Woman Counts Program, and other Programs. In a courteous and professional manner, schedule patients for appointments to various providers and service units, collects patient payments, provides change as needed, issues receipts and forwards monies to the Accounting Department with copies of the receipts. Is personally responsible as custodian for maintaining cash receipts and change funds in accordance with written procedures. Contact scheduled patients regarding appointments and conduct outreach calls to patients. Provides backup for other staff when necessary to ensure that there is continued, uninterrupted patient flow. Attends staff meetings and in-service training sessions, as scheduled; needs, understands, and follows those procedures relevant to the assigned duties, and advises the supervisor of any difficulties in either understanding or performance the assigned tasks. Becomes knowledgeable about other programs and services within the organization and how to refer patients and others appropriately. Performs other related duties as assigned. May be assigned cross departmental responsibilities.
Required Skills / Abilities: Ability to type 25 words per minute and experience working with Microsoft Windows, Outlook, and Excel. Excels at providing a warm rapport and professional telephone and in person experience. Fluent in English and Spanish preferred. Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Ability to function well in a high-paced and at times stressful environment. Must possess a valid driver's license.
Education and Experience: Possession of a high school diploma or its equivalent. One year of recent full-time paid employment interviewing and enrolling eligible applicants into health insurance programs, preferably in a community health center setting is desired. Experience using Epic Electronic Practice Management System for patient appointment scheduling and appointment check-in is desirable.
Mental and Physical Requirements: The pace of work: High-stress, very rapid, demandingConcentration: ConstantStanding and Walking Time Required: At least 20% of the timeSitting and Typing: 60% - 70% Environmental and Health Hazards: Frequent exposure to communicable diseases and other conditions common to the clinic environment. The employee must frequently use hands and fingers to operate a computer keyboard, mouse, and telephone keyboard and talk and hear. The employee must occasionally bend, lift, and move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to focus. May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.
The above information on this position has been assigned to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements.
Maximum payrate is set at $25.00 per hour
