Qualifications:

• Bachelor's degree in an applied or technical discipline (CS, math/stats, engineering, or similar) preferred but not required.
• Minimum of 2+ years’ experience
• Advanced MS Excel skills (e.g., pivot tables, MS query, array formulae, user-defined functions, etc.)
• Advanced MS SharePoint skills (SharePoint Services, Designer, Web Parts, Site Collections, InfoPath, Forms Services, Excel Services, .Net, Search, Taxonomies, Navigation customization, Business Data Catalog, Kerberos, SQL Server and Web Services)
• Solid track record of taking ownership of projects and adept at working independently with little supervision.
• Programming or scripting language experience would be advantageous in this role (e.g., Perl)
• Monitor the network management system
• Set up new monitor probes based on provided instructions
• Work with engineers to resolve issues and alerts
• Troubleshoot client issues
• Review and create documentation
• Manage trouble tickets and escalate issues when appropriate
• Generate periodic reports
• Ability to create purchase orders based on instructions

Skills:

• Excellent people skills (with both co-workers and customers)
• High degree of honesty and integrity
• Team-player, positive attitude and flexible
• Impeccable trouble-shooting skills
• Strong analytical and problem solving skills
• Expertise in one or more operations systems (Windows, Unix, etc.)
• Excellent written and verbal communication skills