This position is part of the IT department at our client and belongs to the Endpoint Engineering team. As a Mac Desktop Engineer, you will play a pivotal role in promoting the best possible employee experience and the highest levels of productivity. Your responsibilities will include the evaluation, recommendation, design and engineering of products utilizing the industry’s leading technologies. Working within a dynamic team, you will be surrounded by exceptional peers, engaging in diverse and challenging tasks that offer ample opportunities for continuous learning and professional growth.

Key Responsibilities

• Design and engineer macOS systems adhering to our client's standards for optimal performance and stability
• Develop, engineer, and evolve macOS computer policies, configurations, and workflows
• Diagnose advanced issues arising during the integration of macOS with third-party hardware and software, conducting root cause analyses
• Collaborate with cross-functional teams to deliver macOS solutions that are not only reliable and secure but can also operate seamlessly at scale
• Continuously analyze current processes and procedures, providing recommendations for maintenance or improvements to enhance efficiency
• Create comprehensive documentation, including standard operating procedures, configuration guides, and knowledge base articles, ensuring clarity for both technical and non-technical stakeholders
• Stay current with industry trends and advancements in macOS technologies to recommend and implement improvements

Required Skills

• A minimum of 5 years of hands-on experience supporting macOS within a large enterprise environment
• Proficiency in administering Jamf Pro for comprehensive computer management
• Outstanding product and industry knowledge of macOS, demonstrating a deep understanding of its functionalities and best practices
• Proficiency in Bash or Python scripting for efficient automation and system customization
• Familiarity with software development environments and tools commonly used by software developers on macOS
• Ability to research and drive complex technical solutions comprising multiple technologies
• Excellent communication skills, with the capability to articulate technical information effectively to both technical and non-technical stakeholders
• Must be residing locally and able to work onsite a minimum of 3 days a week, ensuring seamless collaboration with the team

Preferred Skills

• Hands-on experience with ServiceNOW, demonstrating proficiency in utilizing this platform for efficient IT service management
• Certifications in macOS administration or Jamf 300+, highlighting a commitment to professional development and mastery of relevant technologies
• Experience with Google Admin MDM, showcasing proficiency in managing and optimizing mobile devices within a Google ecosystem
• Knowledge of DevOps practices and tools, showcasing an understanding of collaborative and automated software development processes