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Ryzen Solutions
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Customer Quality Engineer
San Jose, CA US
Posted: 11/16/2022
2022-11-16
2023-02-16
Employment Type:
Direct Hire
Industry: Mechanical & Manufacturing
Job Number: KT681075613
Job Description
What you will do?
- Serve as the prime Quality interface for customer-related issues, including customer interactions, investigations, and issue resolutions using 8D-methodology, CAPA planning, and implementation
- Create, implement, and monitor the improvement of key performance indicators and metrics from strategic supplier scorecards, customer satisfaction, and feedback
- Work with cross-functional teams to develop and maintain new processes and procedures where necessary to drive improvements
- Incorporate engineering specifications into design, process, or techniques and provide feedback to capture lessons learned
- Ensure that solutions/corrective actions achieve required quality levels, reliability, and consistency
- Work with Comet suppliers and third-party contractors to determine root cause and corrective actions and document findings and provide feedback
- Assure product and process quality by designing testing methods, testing finished- product and/or process capabilities, and establishing standards within the company; familiarity with and use of DFMEA methods
- Prepare product and process reports by collecting, analyzing, and summarizing information and trends; make presentations to customers and to internal teams
- Work with the NPI team to ensure product quality throughout the product development process
- Maintains product and process database by writing computer programs; entering data
Who are we looking for?
- BS degree, Electrical Engineering focus or similar
- Minimum 5-10 years of experience in Quality in a manufacturing environment
- Excellent problem solving, creativity, analytical, and communication skills
- Knowledge of semiconductor manufacturing equipment, with an emphasis on copying exact
- Strong understanding of PCB/PCBA layout, design manufacturing
- Experience with data and extraction of information to drive Quality improvements
- Outstanding PC skills, especially in dealing with large amounts of data, databases, and reporting
- SAP experience is strongly desired
- Solid understanding of Statistical Process Control and Out of Control Action Plans
- Experience in a smaller company environment is a plus with a teamwork approach
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