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Customer Quality Engineer

San Jose, CA

Posted: 11/16/2022 Employment Type: Direct Hire Industry: Mechanical & Manufacturing Job Number: KT681075613

Job Description

 What you will do?
  • Serve as the prime Quality interface for customer-related issues, including customer interactions, investigations, and issue resolutions using 8D-methodology, CAPA planning, and implementation           
  • Create, implement, and monitor the improvement of key performance indicators and metrics from strategic supplier scorecards, customer satisfaction, and feedback           
  • Work with cross-functional teams to develop and maintain new processes and procedures where necessary to drive improvements           
  • Incorporate engineering specifications into design, process, or techniques and provide feedback to capture lessons learned           
  • Ensure that solutions/corrective actions achieve required quality levels, reliability, and consistency           
  • Work with Comet suppliers and third-party contractors to determine root cause and corrective actions and document findings and provide feedback           
  • Assure product and process quality by designing testing methods, testing finished- product and/or process capabilities, and establishing standards within the company; familiarity with and use of DFMEA methods        
  • Prepare product and process reports by collecting, analyzing, and summarizing information and trends; make presentations to customers and to internal teams                    
  • Work with the NPI team to ensure product quality throughout the product development process
  • Maintains product and process database by writing computer programs; entering data


Who are we looking for?

  • BS degree, Electrical Engineering focus or similar           
  • Minimum 5-10 years of experience in Quality in a manufacturing environment      
  • Excellent problem solving, creativity, analytical, and communication skills
  • Knowledge of semiconductor manufacturing equipment, with an emphasis on copying exact    
  • Strong understanding of PCB/PCBA layout, design manufacturing           
  • Experience with data and extraction of information to drive Quality improvements
  • Outstanding PC skills, especially in dealing with large amounts of data, databases, and reporting           
  • SAP experience is strongly desired            
  • Solid understanding of Statistical Process Control and Out of Control Action Plans      
  • Experience in a smaller company environment is a plus with a teamwork approach 

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