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Ryzen Solutions
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http://www.ryzen.com
http://www.ryzen.com
USD
45
55
HOUR
true
Client Services Technician
Posted: 04/26/2024
2024-04-26
2024-12-31
Pay Rate: $45 - $55 Per hour DOE
Job Description
As a member of the Client Services team, a Client Service Technician will provide support to our employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.
RESPONSIBILITIES
- Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack.
- Assist manufacturing teams with IT requirements in production lines
- Deploy and maintain end user computers and peripherals.
- Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
- Create, manage, and troubleshoot accounts and access via Active Directory.
- Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience.
- Travel may be required to support various locations within the Bay Area.
QUALIFICATIONS
- 4+ years of experience in a similar IT Support role.
- Proven experience in IT support within a manufacturing setting.
- Excellent verbal and written communication skills.
- Experience with Active Directory, Google Workspace products, or similar platforms.
- Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
- Windows, Ubuntu, and macOS troubleshooting experience preferred.
- Experience with Service Now / Jira / Confluence or similar ticketing and wiki services preferred.
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