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Client Services Technician

San Mateo, CA 94404

Posted: 04/26/2024 Pay Rate: $45 - $55 Per hour DOE

Job Description

As a member of the Client Services team, a Client Service Technician will provide support to our employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES

  • Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. 
  • Assist manufacturing teams with IT requirements in production lines
  • Deploy and maintain end user computers and peripherals.
  • Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
  • Create, manage, and troubleshoot accounts and access via Active Directory.
  • Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. 
  • Travel may be required to support various locations within the Bay Area. 

QUALIFICATIONS

  • 4+ years of experience in a similar IT Support role.
  • Proven experience in IT support within a manufacturing setting.
  • Excellent verbal and written communication skills.
  • Experience with Active Directory, Google Workspace products, or similar platforms.
  • Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
  • Windows, Ubuntu, and macOS troubleshooting experience preferred.
  • Experience with Service Now / Jira / Confluence or similar ticketing and wiki services preferred.
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About San Mateo, CA

Ready to take the next step in your career? Explore our job opportunities in the vibrant San Mateo, California area today! Located in the heart of the Bay Area, San Mateo offers a perfect blend of picturesque landscapes, bustling tech industry, and a rich cultural scene. From the iconic Coyote Point Park to the bustling downtown with its array of dining options, art galleries, and theaters, there is something for everyone here. With proximity to professional sports teams like the San Francisco Giants and Warriors, as well as easy access to the stunning Half Moon Bay and Pacific Ocean beaches, San Mateo provides a unique backdrop for career growth and personal enjoyment. Don't miss out on the chance to make your mark in this dynamic and inviting community!