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Client Services Technician

Foster City, CA

Posted: 02/02/2024 Pay Rate: $ 41.30 per hour DOE

Job Description

As a member of the Client Services team, a Client Service Technician will provide support for client's employee-facing technical services. You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services.

RESPONSIBILITIES

  • Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. 
  • Deploy and maintain end user computers and peripherals.
  • Maintain conference rooms, printers, flex desks, vending machines, and other office equipment.
  • Create, manage, and troubleshoot accounts and access via Active Directory.
  • Assist Client Service Engineers with client-side projects to improve security, increase efficiency, or improve user experience. 
  • Travel may be required to support various locations within the Bay Area. 

QUALIFICATIONS

  • 1-3 years of experience in a similar IT Support role.
  • Excellent verbal and written communication skills.
  • Experience with Active Directory, Google Workspace products, or similar platforms.
  • Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
  • Windows, Ubuntu, and macOS troubleshooting experience preferred.
  • Experience with Jira / Confluence or similar ticketing and wiki services preferred.
  • Excellent critical thinking, problem solving, and prioritization skills.
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About Foster City, CA

Discover your next career opportunity in the vibrant job market of Foster City, California! Nestled in the heart of the San Francisco Bay Area, Foster City presents a perfect blend of scenic beauty and bustling industry. With top-notch companies, such as Visa and Gilead Sciences, calling this region home, job seekers can find a plethora of growth opportunities in various fields like technology, biotech, and finance. Explore job listings in this charming city known for its picturesque lagoons, beautiful parks like Leo J. Ryan Park, and the iconic Foster City Shell Mound. Indulge in the diverse culinary scene, catch a show at the Hillbarn Theatre, and cheer for the local sports teams like the San Francisco Giants at Oracle Park. Begin your career journey in Foster City today!