The Badging Coordinator will work in a fast-paced and growing environment, being the first point of engagement for both employees and contractors who will be seeking badging services. They will also be responsible for but not limited to: creating and maintaining access control profiles for employees and contractors, answering phone calls and email requests/issues related to access control, conducting audits of badging data and access control profiles, and 

troubleshooting access control issues with the security infrastructure vendors. The ideal candidate will have excellent interpersonal and organizational skills with the ability to effectively handle multiple priorities while upholding the highest standards of confidentiality and professionalism.

Job Duties & Responsibilities

• Activate and distribute badges for employees, contractors, vendors and visitors as appropriately needed

• Work closely with program manager to maintain equipment and supply inventory for the badging office

• Maintain consistent and professional interactions with cross functional stakeholders via phone, email and in-person to resolve badging requests, concerns and questions

• Work closely with our physical security team and lobby receptionists to maintain accountability of temporary badges

• Assist in the development and enforcement of badge access control standards and related access identification standards

• Provide training in systems used as needed

• Manage badge activations and deactivations to all client site(s) and restricted areas

• Create badges for new employees and contractors during weekly new hire orientation with a positive, customer service focus

• Interact daily with client personnel, leaving a consistently positive impression with each and every interaction

• Assist with general administrative tasks as assigned such as preparing spreadsheets and reports, auditing badging reports, creating metrics reports, and logging access control issues

• Follow written standard operating procedures for access control processes

• Any additional duties as assigned by the client security team

Key Skills

• Proficient with Google Suite (Docs, Sheets, Slides, Forms, etc), with a strong emphasis on basic spreadsheet functions

• Excellent written and verbal communication skills

• Familiarity with access control systems such as Kastle Systems, Lenel, CCure, etc.

• High degree of computer literacy