Sr. Engineer, Automotive Customer Quality Engineering

San Jose, CA

Posted: 08/19/2019 Employment Type: Direct Hire Industry: Semiconductor Job Number: j-306

Job Description

Sr. Engineer, Automotive Customer Quality Engineering    

Job description 

This is an important customer-facing, hands-on role in an emerging Automotive Quality organization in a rapidly growing semiconductor IC company. The key responsibilities are to work seamlessly with related Engineering, Production, Business groups and other QA functions to ensure timely responses and efficient closure of customer Quality requests, such as handling field returns/8D/FA cases, and audit support. He/she will interface to many internal functions, as well as directly with customers, in responding to requests and managing customer quality situations. As such, candidate should have a solid quality / engineering background, along with good team competence and communication skills. 

Major Responsibilities

  • Project-manage Automotive customer-audits in both HQ and our location in Chengdu as the customer-facing contact for our company and our sub-cons. 
  • Manage customer quality requirements, inquires/questions or issues, as the front-line interface.
  • Manage Quality issue diagnoses, root-cause analysis with FA and other groups as hand-on contributor for the assigned customer accounts.  
  • Write FA and co-develop 8D reports as well as manage customer-facing communications. 

Basic Qualifications 

  • Proactively drive issue resolution as a seasoned team player with excellent communication skills, can effectively handle sensitive and proprietary information well. 
  • Good knowledge of IC silicon/package fail mechanisms/symptoms, Reliability and FA process and testing tools and reporting. 
  • Experience in at least two of the following areas: Customer Quality Engineering, Quality Management Systems, PCN Administration, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control in the Semiconductor IC industry. 
  • 5-10 years experiences in Semiconductor IC Engineering and Quality functions, with customer-facing skills and experiences.    
  • Good understanding of Semiconductor manufacturing process, key aspects of IC tests, and how ATE test correlates with device behavior and quality 
  • Hands on skills in Quality tools and methodologies, statistics and structured problem solving techniques. 
  • Good influence and negotiation skills to respond to difficult news and situations. 

Education Requirements  
Bsc EE required; Msc EE preferred 

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