Quality Associates

San Francisco Peninsula , CA

Posted: 08/12/2019 Employment Type: Contract Industry: Medical Device Job Number: JOS000008313

Job Description


This company’s Quality Team is looking for a Quality Associate who will play a key role in our Complaints Handling team.  The ideal candidate is customer and quality focused, able to follow and willing to take on additional duties. This position is responsible for receiving customer product returns. This position is also responsible for creating complaints based on the product return information. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned as necessary): 

  • Interact/respond to customer requests for product returns 
  • Process and verify product returns against existing information. 
  • Handle all the day to day RMA receiving activities including serial number tracking, complaint data entry and decontamination  
  • Update complaint database with DHR information 
  • Scanning of DHRs 
  • Ensure actions are completed with a high level of quality, accuracy and timeliness, in accordance with company procedures 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

  • Associate degree or proven related experience desired
  • Understanding and adherence to Support/Operations/Quality Best Practices and procedures is a must 
  • Good written and verbal communication skills 
  • Attention to detail  
  • Being adept with MS Office tools such as Word, Excel and Outlook is necessary 
  • Experience with ERP systems such as QAD a plus 
  • Experience with CRM systems such as Salesforce a plus 

Please note that this position may have exposure to bloodborne pathogens. This company will comply with Cal-OSHA requirements and will provide vaccination, communication, and training of its Exposure Control Plan.  

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