Principal Network Engineer

Peninsula, CA

Posted: 08/08/2018 Employment Type: Direct Hire Industry: Software Job Number: JOS000007910

Essential Duties and Responsibilities

  • Provide support to understand, troubleshoot, diagnose, reproduce and provide fault isolation in resolving escalated technical issues.
  • Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA.
  • Effectively manages many different tasks simultaneously.
  • Periodically works with partners to perform problem isolation and resolution.
  • Participates in the review of technical documentation for training materials, technical marketing collateral, troubleshooting guides, etc.
  • Ability to use diagnostic aids, tools and appropriate lab equipment as necessary.

Qualifications

  • In-depth knowledge of and experience with Linux environments and hypervisors such as KVM XEN, VMware.
  • Experience in a large Data Center network is highly desirable.
  • Excellent understanding of the following networking technologies: Switching and Routing, VRRP, 802.1Q, QoS, Policy Based Routing, firewall, load-balancer, packet sniffing.
  • Demonstrates role-model level customer service and support skills.
  • Keen ability to quickly understand the business impact of customer and partner issues and be able to effectively navigate politically charged situations.
  • History of authoring Knowledgebase articles and reviewing technical field bulletins.
  • Strong written/verbal communication and interpersonal skills.
  • Must be highly motivated, a self-starter, and have a proven ability to function in a team environment.
  • Willing to travel 35% of the time.

Education / Experience

  • MS/BS in CS/EE or equivalent.
  • 8+ years in a direct technical support role.

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