Patient Administrative Specialist

Stanford, CA

Posted: 11/18/2019 Employment Type: Contract Industry: Healthcare Job Number: j-2906

Job Description

Job Description  

The Patient Administrative Specialist is a flexibly staffed career ladder consists of five levels. Individuals are appointed to the appropriate level based on management's assessment of their job-related knowledge, competencies, education, experience, and other relevant considerations against the minimum qualifications for each level.  

Essential Functions  

The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.  

  • Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.  
  • Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians 
  • Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.  
  • Provide doctor-patient support using reference documents and tools. 
  • Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.  
  • Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.  
  • Meet/Exceed organizational and department service standards. Answers non-clinical CRMs, escalating where appropriate.  
  • Answers non-clinical patient messages, escalating where appropriate.  
  • Managing and distributing faxes, mail, and filing of clinic-specific documentation.  
  • Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.  
  • Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments. 
  • Assists patients and physicians in scheduling ancillary tests before and after clinic visits. 
  • Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.  
  • Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.  
  • Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.  
  • Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.  

Equal Opportunity Employer this company strongly values diversity and is committed to equal opportunity and non-discrimination in all its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person based on race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirement. Equal Opportunity Employer this company strongly values diversity and is committed to equal opportunity and non-discrimination in all its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person based on race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Equal Opportunity Employer this company strongly values diversity and is committed to equal opportunity and non-discrimination in all its policies and practices, including the area of employment. Accordingly, this company does not discriminate against any person based on race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. 

Education 

High School Diploma/GED 

Experience 

  • 1+ years' experience working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.) OR 2+ years' experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.) 

Knowledge, Skills, and Abilities 

  • Knowledge of medical terminology. 
  • Knowledge of computer systems and software used in functional area 
  • Ability to speak and write effectively at a level appropriate for the job 
  • Ability to provide customer service, solve problems, and manage multiple priorities. 
  • Knowledge of Windows-based office software, computers and operating systems 
  • Ability to adjust communications to fit the needs and level of understanding of the receiver 
  • Ability to exercise calmness in stressful situations. 
  • Basic PC Skills (Windows, Excel, and Word) 
  • Good communication, customer service, interpersonal skills and cross cultural competency. 
  • Working knowledge of EPIC or other patient database 
  • Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions 
  • Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling. 

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