ME Technical Support Engineer

Peninsula, CA

Posted: 12/07/2018 Employment Type: Contract Industry: Manufacturing Job Number: JOS000008063

Essential Functions:
Responsibilities may include but are not limited to the following:
Identifies technical solutions to satisfy customer issues while maximizing the commercial interest of the company.
Responds to inquiries from distributors, OEM customers and end users with a wide range of product and
applications questions or requests.
Liaisons with appropriate team members to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues that need to be rectified for proper operation of the product.
Liaisons with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Provides input in new product design and development.
Supports Accounting Department in confirming disposition of credit for returned product.
Supports Customer Service Department in technical matters beyond the scope of the Customer Service
Representative function.
Assists in the training of new Territory Managers, new Customer Service Representatives and new Applications Engineers.
Develops methods to capture technical knowledge and store it in retrievable electronic format.
 
Qualifications:
Bachelor’s Degree, preferably in a science or engineering discipline, is required.
Minimum five (5) years of experience in technical service/customer support or call center capacity.
Good organizational, analytical and interpersonal skills (written and oral).
Good telephone manner. Technical aptitude and experience for mechanical and chemical applications.
Influence on decision-making process. Ability to read a technical drawing. May include up to 30% travel for customer visits, training and personal development opportunities.
Working knowledge of general Sales, Marketing and Business functions.
Our company is an Equal Opportunity Employer (M/F/D/V).
Additional Comments:
The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification.
The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.
The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Additional Comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification.
The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.
The job description is not intended to be an all inclusive list of duties

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