Client Services Engineer

Framingham, MA

Posted: 08/12/2019 Employment Type: Direct Hire Industry: Mobile Job Number: j-337

Job Description

This company is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated developer with strong technical skills. You should be passionate about improving public safety, innovative technology, and creating great software. 

RESPONSIBILITIES 

The Client Services Engineer will play an integral role in the success of the company Services team by maintaining high levels of customer satisfaction with the company’s software. The successful candidate should have a track record working directly with customers while answering technical questions and resolving complex customer issues. Primary responsibilities include, but are not limited to: 

  • Responding to requests for assistance in a timely manner 
  • Managing resolution of technical and non-technical issues for company clients 
  • Troubleshooting a broad range of technical issues on the hardware, application, and OS levels 
  • Installation, migration and upgrade of the company products on accelerated time schedules 
  • Developing a full understanding of all company products. 
  • Creating and reviewing knowledge base documentation and FAQs based on issue solutions 
  • Conducting training on various company Products and Services 
  • Participation in on-call rotation 

PROFESSIONAL QUALIFICATIONS 

  • 2+ years in enterprise software support in a client-facing role  
  • Knowledge of one or more programming languages (Java, C++, Ruby) 
  • Knowledge of relational databases (SQL Server, Oracle, MySQL)  
  • Knowledge of web services/web technology (HTML, CSS, XML, JSON) 
  • Ability to work independently and collaboratively as needed 
  • Excellent investigative and debugging skills 
  • Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels 
  • Demonstrated ability to research and resolve problems using a variety of tools 
  • BA/BS degree required (CS/MIS or technical field preferred) 

ADDITIONAL PREFERRED QUALIFICATIONS 

  • Basic Understanding of SMS networks and mobile applications 
  • Working knowledge of Apache Tomcat 
  • Experience with emergency notification or public safety systems support  
  • Command line / Bash scripting 
  • Experience administering and configuring Salesforce 
  • Vendor maintenance experience 

This company is an Equal Opportunity Employer and utilizes the E-Verify Employment Eligibility Verification process. 

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