Business Systems Specialist

East Bay, CA

Posted: 08/05/2019 Employment Type: Direct Hire Industry: Healthcare Job Number: j-201

Job Description

The Business Systems Specialist administers, implements and monitors business and program processes, operation systems, and efficient business systems. Maintains system applications for department with limited guidance in coordinating and carrying out assignments. Applies project management methodology and develops expertise in more than one business area.

This position will focus primarily on supporting the implementation of Guided Questionnaires within our electronic medical record (EMR), EPIC.  A Guided Questionnaire is a series of questions that guide a scheduler in choosing the right provider, at the right location, at the right time. Clinics will be on-boarded in waves and the Business Systems Specialist will coordinate and oversee the implementation and onboarding process.  This will require operational analysis, training coordination, and data analysis and monitoring.  Coordination with project sponsors, clinic management, schedulers, and information technology (EPIC programmers/builders) will be critical to the success of Guided Questionnaire implementation.  EPIC experience is preferred

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Acts as a focal point for the reporting and triage of system problems within the department and collaborates with IT Department on changes, fixes, and updates to the department's information systems and as the resource on the department's workflow, policies, procedures; business objectives, regulatory requirements.
  • Based on customer needs, identifies business systems solution requirements by analyzing work processes and operations.
  • Conducts end-user training and collects and analyzes feedback.
  • Creates cost-benefit analyses, identify resource allocations and equipment costs, create problem escalation plans, manage reporting processes, and establish timelines and milestones.
  • Evaluates business and information systems functionality in order to develop and design systems solutions.
  • Evaluates business and program application systems' functionality to identify gaps, measuring the solution impact to business operations. Serves as a liaison between the business and the project team to improve productivity, and developing and delivering training.
  • Implements changes using documented procedures that are compliant with hospital and departmental policies and procedures.
  • Maintains system applications for department with limited guidance or direction on coordinating assignments.
  • Point person in interacting with vendors - resolves client/system issues based on interaction with vendor support.
  • Writes and execute ad hoc reports; tests and validates system changes.

Minimum Qualification:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience:  Four (4) years of progressively responsible and directly related work experience.

License/Certification: None required.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to communicate complex concepts in simple form to cross-functional departments or teams.
  • Ability to coordinate and manage facilities, equipment, supplies, and related resources as necessary for the project.
  • Ability to diagnose and resolve routine, specialized, and advanced technology problems.
  • Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
  • Ability to make effective oral presentations and prepare concise written reports to a variety of audiences.
  • Ability to provide oversight for project(s) and all related activities in that setting, including quality assurance and safety.
  • Ability to take action consistent with available facts, constraints, and anticipated consequences.
  • Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
  • Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
  • Knowledge of new technologies and maintain and stay abreast of updates and changes in the field.

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