OpTime Analysts

Menlo Park, CA | Direct Hire

Post Date: 11/01/2017 Job ID: 7010 Industry: Software/Hardware

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Works on system technology projects to meet the business & clinical system needs for a client group includes developing system design and interface specifications, identifying solutions to business/clinical needs and implementation of technology solutions.  Scope of the job includes technology system implementations and enhancements to existing technology systems; design specifications to support business system changes; including implementation, planning and coordination, client testing and training and ensuring  smooth turnover of projects to client group.  This position assists physicians, nurses, and other clinicians with issue resolution to the electronic health record (EHR) and other clinical applications.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification.    They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.    Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

  • Responsible for the development of proposed system design and interface specifications based on identified business needs using structured analytical techniques, employing technical and specific business knowledge.

  • Assists in coordination of user/IS groups to identify solutions to business/clinical needs. Communicates designs to Programmer Analysts for implementation of technology solutions. Represent assigned client/application base to the IS department.

  • Develops training, testing, and security plans to ensure design meets defined business requirements.  Coordinate plans as needed. Provide or oversee ongoing training to clients and IS staff 

  • Collaborate with IS and Operations in order to identify and assess organizational strategies such as work flow and systems/applications to meet clients’ operational needs.

  • Performs in the role of project coordinator or manager for IS projects. Assures smooth turnover of projects, both at the initiation as well as at the conclusion, to support services within IS as well as in customer departments.

  • Assists in the development of the IS Department’s policies and procedures and recommends to management suggestions for improvement.

  • Collaborates with all departments of IS, recommends appropriate system back-up procedures and obtains management approval for back up procedures.

  • Act as liaison between Clients and IS Department personnel in addressing problem area operating condition; includes opening, updating, and documenting resolutions in the problem management system.

  • Provides information and is current in available health care information system applications, business conditions, and trends.

  • Provide support of application incidents reported through help / service desk; including 24/7 on call coverage as required

  • Collaborate with other members of the team in managing resolution of problems and implementation of changes to the departments information systems

  • Uses applicable clinical experience/knowledge to analyze workflows and make recommendations

  • Use clinical experience/knowledge to identify and respond to urgent changes or requests that impact Patient Safety, Quality, or other federal / regulatory requirements.  

 

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work related field/discipline from an accredited college or university

Experience: Four (4) years of progressively responsible and related technical or clinical work experience.

License/Certification: None

 

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Knowledge and understanding of business requirements, technical designs/specifications and project implementations.

  • Knowledge and ability to assess business requirements, and provide production support and services.

  • Knowledge of structured analysis concepts, problem management concepts, and organizational analysis with a focus on information systems.

  • Knowledge and ability to analyze complex factors and select methods, techniques and evaluation criteria for the purpose of managing and planning technology systems.

  • Knowledge of technical applications and interfaces typically used in healthcare environment.

  • Knowledge and understanding of the integration of information systems with specific organizational business needs and plans.

  • Ability to solve problems and identify solutions.

  • Ability to research and interpret relevant regulations, guidelines, and standards.

  • Ability to apply judgment and make informed decisions.

  • Ability to foster effective relationships and build consensus.

  • Ability to speak and write effectively at a level appropriate for the job.

  • Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes.

  • Demonstrated ability to work independently within third party software (e.g. Epic) to build, edit and test complex application functionality.

  • Demonstrated ability to manage medium sized and moderately complex projects.

  • Substantial understanding of customer operations and information system needs.


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