IT Helpdesk

East Bay, (none selected)

Post Date: 01/21/2016 Job ID: 6014 Industry: Consumer Electronics / Appliance

Our company America is looking for a Desktop Support Technician.

Please find qualifying candidate and send me resume with the asking rate.

 

-   Contract Period: 1 yr (extendable after 1yr) 

Description

Desktop Service Technician (Tier 2)
 Serving as initial point of contact for walk ups and escalated ticket inquiries for internal applications, hardware, printers and remote technology 
 Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application 
 Following up on any outstanding issues with customers regarding status and closure of incidents/requests 
 Manage user accounts updates, password resets 
 Troubleshooting and resolve all hardware, software and network problems 
 Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, and Active Directory 
 Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools 
 Excellent problem-solving, communication and interpersonal skills 
 Ability to prioritize and organize work to meet defined SLA's 
 Be able to work as a team member 
 Any Android mobile phone support experience is a plus 
Requirements 
 Associates degree or higher with at least 3 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience 
 Knowledge of Windows XP/7, Office 2007/2010/2013, PC hardware, Remote Support and VPN
 Escalate issues to third level support teams 
 Document procedures, FAQs, and inventory of assets 
 Must be willing to travel up to 10% of time


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