Customer Success/Support Engineer

San Francisco Peninsula , CA

Post Date: 08/26/2015 Job ID: 11032 Industry: Internet

VC-backed cutting edge analytics company is looking for engineers focused on customer success/support. Our Big Data solution enables customers to quickly and flexibly iterate through massive amounts of data, uncovering insights and making data-driven decisions. The right candidate enjoys technical detective work alongside some of the best data and engineering professionals to empower customers and improve industry-leading analytic tool.

What You Will Be Doing: 

  • Actively interact with customers and other engineers
  • Prioritize, investigate, diagnose, and potentially fix identified issues
  • Work with QA to validate bug fixes / features requested
  • Manage customer expectations and involve broader team as needed
  • Assist in building a bigger team

 

Requirements

  • Obsessed with delighting customers
  • Enjoys technical detective work and being interrupt-driven
  • Excellent verbal and written communication skills
  • Excellent analytic and problem-solving skills
  • Sysadmin skills (linux, shell scripting, storage, networking)
  • Technically fearless, capable of reading JavaScript, Python, C++
  • Self motivated with team spirit
  • Startup and/or analytics experience is a plus

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