Customer Success Engineer

North Bay, (none selected) | Direct Hire

Post Date: 06/20/2017 Job ID: JOS000006734 Industry: Software/Hardware

We are hiring Customer Success Engineers who will support the post-sales relationships with high level clients, to deliver on the full value of the company and our expert services. You will interact with Customer Success Managers, Engineering, Product and a diverse array of customers to determine success criteria for customer implementations and successfully execute on technical projects and troubleshooting.

Help our customers make marketing great again.

Requirements

  • You have a deep understanding of marketing technologies (Eloqua, Marketo, and Pardot) and CRMs (Salesforce, Oracle CRM, and Dynamics)
  • You have excellent written, analytical, and communication skills
  • You are comfortable with data manipulation and data structures
  • You have strong process and/or project delivery discipline
  • You have 3 years minimum experience in a client-facing technical role
  • Understanding of HTML, CSS, SQL
  • Exposure to APIs and ERDs and how they differ

Responsibilities

  • Drive post-sales technical engagement with our most strategic and high-value clients
  • You will align with sales teams and consult with clients to confirm and map business goals and metrics to a specification
  • You'll engage with engineering, product management, marketing teams frequently at customer locations to handle technical onboarding and optimize integrations
  • Successfully manage resources and deliverables while balancing project timelines and unanticipated issues
  • You will work with Customer Success Managers (CSM) to ensure continued and sustained value for existing customers throughout the onboarding and renewal process
  • You'll become a technical sponsor for internal engagements with product and engineering teams to prioritize product and systems tasks from clients
 

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