Application Analyst, Willow

Menlo Park, CA | Direct Hire

Post Date: 11/01/2017 Job ID: 7018 Industry: Software/Hardware

Job Duties

The Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications. They design, build, test, and support new applications and modules within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application. The Analyst works with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests.

Job Qualifications

- Must have or acquire certifications required to support the application. Beacon or Willow Certification strongly Preferred. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.
- Clinical Background/Degree preferred: Pharmacist, Pharmacy Tech
- Effective leadership skills and strong customer service orientation.
- Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
- Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.
- Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.


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